Refills will be processed by the end of the day for urgent requests and within 48 business hours for non-urgent. Call in your prescription renewals during normal office hours and have your prescription information ready so we may better serve you.
Your primary care physician will help determine the type of specialty services needed and can recommend specialists who would best meet your needs. In many situations, these specialists are right here in our group. Your physician’s office will work with your insurance plan to insure that all of the requirements for referral authorization are met by the time of your visit. Our primary interest is making the resources of our organization available to you, when you need them, to meet your health care needs.
At Summit Healthcare Medical Associates, we care about your health. One of the ways we can meet your healthcare needs is to provide appointments with our physicians in a timely manner, in many cases the same day of your request.
In order to provide improved access to appointments, we have the following “no show” policy – we define a “no show” as missing any appointment without notice or giving less than 24 hours notice.
Summit Healthcare Medical Associates asks that you notify your office at least 24 hours in advance when you are unable to keep your scheduled appointment.
The goals of the policy are:
- To reduce the number of lost appointments due to patients not coming in for their scheduled appointments and or not calling in advance to cancel their appointment.
- To assure that there is a reduced risk of complications for a patient that “no shows” or cancels an appointment.
Our policy states:
- Three (3) “no show” appointments within a twelve (12) month period may result in a charge of $25.00 to your account for the missed appointment and also may result in your being dismissed as a patient from the practice.
- If you “no show” for a New Patient appointment (i.e. your first visit with a provider) you may be subject to a $50.00 charge to your account and discharge from the practice.
Our clinical office scheduled your appointment and reserved time for you in good faith. Please assist us in our goal of offering you timely appointments, by adhering to this policy.